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Bridge IT, Inc. complaints

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36 West 20th Street, Floor 11
New York, NY 10011 | Get Directions

http://www.hellobrigit.com

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Total Amount in Dispute:
$19.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Bridge IT, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Bridge IT, Inc.

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3/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $8.99 Amount Settled: $0.00

Customer Complaint

2/15/2024

Was fraudulently charged for a free subscription service and then when I contacted Brigit they refused to return the charges and then qualified me for a $50 cash advance, which I was not qualified for before the complaint because I did not put my bank info in. I want to be assured that Brigit does not attempt to adjust my plan or charge my bank without my approval. Resolution Sought Cease and desist with all fraudulent charges

Company Response

3/1/2024

Since we do not have any information needed to locate this account via the complaint (email or phone number for the Brigit account), we cannot assist in addressing the user's issues. For assistance, they will need to contact us at hellobrigit.com/support.

6/2/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $9.99 Amount Settled: $0.00

Customer Complaint

5/25/2022

I expect a refund for services NOT provided, while Brigit was telling me they'd purportedly lost connection to my credit union. (So no services provided.) Then they said they needed info on my card again. They didn't hear from me, so they went the sneaky back way and took $9.99 via my routing number they'd HAPPENED to have connected back to, at monthly payment time. I asked them to cancel my membership Before, During, And Since. Resolution Sought I want my $9.99 back and I want them to lose my information forever. Thank you.

Company Response

5/26/2022

We have investigated this claim and have found that this user signed up for our Plus plan, which is $9.99/month, on 1/3/22, and did not cancel their Plus plan until 5/11/22. This means all fees between 1/3/22 and 5/11/22 are correct and not eligible for a refund.

Customer Rebuttal

5/29/2022

New case number against brigit 17289736. Brigit was wrong. Refund my money.

Company Final Response

6/1/2022

This user is not eligible for a refund as she was on our Plus plan from 1/3/22 until 5/11/22. All fees charged between these dates are correct.

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