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Bridge IT, Inc. complaints

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36 West 20th Street, Floor 11
New York, NY 10011 | Get Directions

http://www.hellobrigit.com

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Total Amount in Dispute:
$9.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Bridge IT, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Bridge IT, Inc.

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10/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/17/2025

I was signed up with Brigit for years. When I initially signed up for Cash advance it was .99 cents a month to get cash advance. Over time I noticed that fee was increased to 8.99 a month unilaterally without my consent it has been for a period of about 3 years. Resolution Sought Reimburse me for the difference

3/14/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $8.99 Amount Settled: $0.00

Customer Complaint

2/15/2024

Was fraudulently charged for a free subscription service and then when I contacted Brigit they refused to return the charges and then qualified me for a $50 cash advance, which I was not qualified for before the complaint because I did not put my bank info in. I want to be assured that Brigit does not attempt to adjust my plan or charge my bank without my approval. Resolution Sought Cease and desist with all fraudulent charges

Company Response

3/1/2024

Since we do not have any information needed to locate this account via the complaint (email or phone number for the Brigit account), we cannot assist in addressing the user's issues. For assistance, they will need to contact us at hellobrigit.com/support.

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