Bridger Insurance Services complaints

On March of this year my daughter had an accident this insurance company totaled out her car unnecessarily. It took a total of 4 months of going back and forth just to finish claim. When check was issued somehow it ended up in another state Richmond Virginia The company didn't want to reissue check saying that we stole it.This insurance company is based out of CA same as the state I live in. I have never in my life dealt with such rude people The supervisor herself Rene Haney of the Insurance claim dept cussed my husband out when he was calling to inquire as to the status of what was going on with the payout of the vehicle. The claims adjuster was also rude and wouldn't answer any of our questions during this whole process her name is Marquita Harrison. Every time we called our claim kept going to different departments or we were told we couldn't be helped and to speak to someone else Even after car was totaled out they still charged me for insurance payment And now they just called again today to say check will be reissues after it was stolen through regular mail with no tracking how do we know if check will be stolen again no one can answer this for us This Insurance company should be shut down their customer service sucks and if anything happens to your vehicle insured through them they don't want to help u or pay out a claim. Lack of communication and poor customer service. Resolution Sought Please pay what is owed per the vehicle and give a tracking number for the payout being mailed so it can be expected because if check is stolen again we were told at first check was lost in the mail we received paperwork but somehow a check being mailed out gets stolen This company needs to be Better informing customers as to what's going on in their claim process.

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This company is a total scam. Been fighting them for three months for a refund. They finally sent a check and for some reason it was reversed. I called to have that corrected and they said they would overnight a new check. 5 days later and nothing and they are pretending it was my fault. They are trying to scam me out of my money. Many times I was told a check was sent and it never was. Finally I speak to someone and they said they would take care of it, but lo and behold, it was not. They are rude, they do not want to help and they made me acquire fees from my bank and will not pay them. Resolution Sought I want the $31 fee from my bank. And to not auto renew my policy with them as they are the worst service I have ever dealt with. I would like compensation for having to miss two hours of work (@$27 an hour) to have to talk to them after they hung up twice. And

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