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Briggs Dodge Ram complaints

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3001 South Kansaas Avenue
Topeka, KS 66611 | Get Directions

(785) 329-9708

http://www.briggsdodge.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Briggs Dodge Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Briggs Dodge Ram

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9/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/15/2023

Purchased a 2016 Dodge Ram ecodeisel from Briggs in Manhattan Kansas about 2 years ago. I have had nothing but issues with this truck. It has been in the shop several times and they don't do loaner vehicles. I have missed time at work etc. I've had to pay for repairs several times, some have been covered by the warranty. I've since found out that right before I bought this vehicle Chrysler quit making it because of all the issues and had a buy back which the dealership told me nothing about. I've been taking it to Briggs Dodge in Topeka Kansas for the repairs that apparently do not get done correctly! It's the same check engine code every single time. This truck has caused my family and myself nothing but trouble. I can't trust it to go anywhere. There are also two more recalls on this truck that can cause an accident resulting in death or injury! I just picked the truck up from the shop this past Monday 8/7 for the one of numerous times in the shop! It was in the shop for a week!My family and I were on our way to go camping this past Friday 8/11 about 10 miles into our trip the same codes came back and the vehicle lost power and we had to go back home at a slow rate of speed because once the engine light comes on the power of the vehicle drops. I'd spoke with the Chrysler corporation about a 2 weeks ago because the shop service manager said I needed to call them with any complaints. So I did and they opened a case and they were going to speak to the dealership. Much more inf Resolution Sought At the very least they need to pay this truck off and give back every dime I've spent on this vehicle so I can get something more reliable. Chrysler basically told me this vehicle should have never been sold to me. I have more info but no room to put it. No star rating!

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