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Bright Eviction complaints

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2908 East Whitmore Avenue
Ceres, CA 95307 | Get Directions

(866) 909-2240

http://brighteviction.com

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Total Amount in Dispute:
$1,496.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bright Eviction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bright Eviction

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11/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,496.00 Amount Settled: $0.00

Customer Complaint

10/27/2022

This is by far the worst company ever in regards to customer service. The worst part is the unprofessional disrespectful supervisor Macy. She has the worst customer service and customer satisfaction my company and I have ever experienced in our lives. She was constantly speaking over us even when we were answering her questions. We were not provided adequate service compared to what the website states. It took over a week to get a call back and received broken up emails (one a day). They also did not review any of paperwork provided to them by our office and were constantly asking for the same documents in addition to saying they could not take a detailed ledger that provided rent due, rent paid and rent owed as a rent calculator even after we did the 3 day and 15 notices in house. No one that is that unprofessional should be in a leadership position and her excuse for being so rude to clients was that she is "not a lawyer." No one needs to be a lawyer to provide adequate customer service, satisfaction, and assistance in a calm, polite and professional manner. Resolution Sought I received a refund in full however, I am reaching out so ownership is aware of Macy's terrible attitude, disrespecting clients, and not assisting them or listening to their situation in addition, to constantly talking over the client and assuming the client do things without being sent proper documentation from Bright eviction. Despite her unprofessionalism and constantly raising her voice to clients it was disappointing there was no one else in a higher position to bring our concerns to.

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