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Bright Planet complaints

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103A Millbury Street
Auburn, MA 01501 | Get Directions

(888) 997-4469

http://www.brightplanetsolar.c...

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Total Amount in Dispute:
$42,020.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Bright Planet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Bright Planet

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10/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $42,000.00 Amount Settled: $0.00

Customer Complaint

9/26/2022

Installed solar at my resident last January 2022.Still not working. Been calling The company almost every week and always give me the same answer waiting for city permit to upgrade electrical panels. Been 8 months waiting for it. Mosaic ( company's loaner) is charging start charging me already. So fraustrated. Now I'm paying Mosaic And Edison every month. Resolution Sought Have my solar working and reimburse me for what I have paid Mosaic.

6/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

6/6/2022

It has been since November 5 2021. It is now June 2nd 2022 and still no service. I have been paying my monthly pill every month. The inspector came last week and yet again they didn't pass the inspection. I am truly frustrated. I have many medical problems and high blood pressure. I shouldn't have to be dealing with this. I no longer want to do business with Bright Solar. Resolution Sought Cancel my account and remove the panels.

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