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BrightBase LLC complaints

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605 Chestnut Street # 300
Chattanooga, TN 37450 | Get Directions

(423) 599-1449

http://www.brightbasemanagemen...

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Total Amount in Dispute:
$22.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BrightBase LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BrightBase LLC

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2/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $22.00 Amount Settled: $0.00

Customer Complaint

1/30/2024

I am a 100 disabled Veteran, I got the chance to take my family to the Tennessee Aquarium and parked in front in the Handicap parking with my handicap placard and tag showing. I thought I would go ahead and pay the parking booth machine even though the city honors disabled veterans with free paying on all streets and parking spots. I paid for three hours and tried my best once I seen that the aquarium was bigger than 3 hours of viewing to rush my family out but with so many people their and my family isn't small to say the least. Two of which are still in diapers. Need less to say, when we got back to the car there was already a ticket there on my cars paint. I tried to dispute the ticket only to receive a reply saying something to the tune of at least its only $22.00 and not $40.00 if you don't pay. I found this to be very rude and upsetting that the city of Chattanooga is allowing such rude companies to operate here with little to no costumer support or public relations. After talking to other locals I realize this is certainly an issue of a very rude company that is out of control. Their fines are over twice the amount than if I had paid for the entire day. Resolution Sought Give a refund or at least charge only for an extra hour or even the entire day.

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