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BrightSpeed complaints

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1120 South Tryon Street, Suite 700
Charlotte , NC 28203 | Get Directions

(833) 692-7773

http://www.brightspeed.com

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Total Amount in Dispute:
$4,632.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

30 complaints against BrightSpeed closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
30	Unanswered

30 complaints against BrightSpeed

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4/22/2026

RESPONSE: Complaint was not answered Amount in Dispute: $69.00 Amount Settled: $0.00

Customer Complaint

3/27/2026

I have called them and called them, and they have told me that they would drop my bill down to 59 plus they're helping other people. Even go lower as a senior citizen. So I've been on the phone with them about that. It's supposed to be only fifty nine ninety nine.And I don't know why I can't go lower, because a lot of other senior citizens are going lower.. And I told them to take me off of autopay, because the last time I paid, they put me on it, and that's not when I get paid.And they told me they would, and they lied.Now they're trying to take it out of my bank and I don't have it because it's not time to take it out for me.I only get paid once a month.I've been on a call with them several times and they keep lying to me Resolution Sought I want them to take care of their customers and could lying to them, and quit putting people on there that don't even know how to do their job and they're lying to their customers. And I can't even get into my website. They lied to me about that to and why can't I get on to my website? And change things on my website. I am so tired of being lied to. I just want to cancel my subscription. Brightspeed

3/24/2026

RESPONSE: Complaint was not answered Amount in Dispute: $63.50 Amount Settled: $0.00

Customer Complaint

2/26/2026

I signed up and paid my deposit on January 9th tech was schedule for the 4th of February never received service due to the area I live in and they haven't refunded my money and keep pushing me off with 2-3 days processing time Resolution Sought I would like my money back and I would like they to have repercussions for taking someone's money, not providing services and unprofessional

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