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BrightView complaints

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4135 Dixie Highway
Elsmere, KY 41018 | Get Directions

(513) 834-7063

http://www.brightviewhealth.co...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BrightView closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BrightView

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6/7/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

5/12/2022

I just had a baby 3 months ago & was prescribed gabapentins 4 pain & use as needed well I didn't take my whole prescription I've been going 2 Brightview since June 2021 & I last had a dirty drug screen on August 16th & I've been clean ever since well here recently I got put n a very bad situation where I had 2 move & kept n contact with Brightview cause I go once a month I had 2 reschedule my appointment cause I had no transportation & they gave me a 7 day bridge 2 do me over till I could make it n. Well I was gonna transfer from erlanger 2 Paris location but found out the Paris location was gonna restart me even though I was transferring so I decided 2 stay n erlanger. I went bk 2 erlanger 2day & the doctor said she couldn't give me my month prescription cause I haven't been there since April 26th which is wrong cause they just gave me a 7 day bridge in may & she couldn't find it cause it was at a different Walgreens that I normally don't use then I told her bout everything n my system which was only gabapentin & suboxone I told her that I still had my gabapentins from where I just had my baby 3 months ago & I've took some cause my bk has been killing me & she literally was arguing that I was only prescribed my gabapentins 4 4days that I should have went & got more prescribed & I should have done away with them but it says as needed on the bottle she made me feel like I was using illicit drugs & made me feel wrong when I go there by choice she was very rude & unprofessional Resolution Sought She needs to be more professional & not judge everyone cause she sees all the patients the same like she's very rude & hateful I mean she was asking questions bout my meds dat had nothing 2 do with my Suboxones it wasn't none of her business if we want 2 technical I just don't think she's cut out 4 that job she's very argumentative bout things that doesn't pertain 2 my treatment & I'm not the only person who has said that I've had a lot of issues from her

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