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Brilliance, LLC complaints

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3469 Boynton Beach Blvd., Suite 3
Boynton Beach, FL 33436 | Get Directions

(561) 420-9801

http://www.brilliance.com

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Total Amount in Dispute:
$4,249.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Brilliance, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Brilliance, LLC

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6/23/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $4,249.00 Amount Settled: $0.00

Customer Complaint

5/26/2021

I had been ordered #22824 two earring diamonds they took money from discover card for two weeks and they did not sent out my ordered and customer service too bad for concerned any problems. I need help thank you Resolution Sought I want to complain about this business, too bad for service. I am still waiting for them reply my orders.

Company Response

6/10/2021

Order shipped, package delivered. Package was delivered 2 days earlier than promised. Thanks again for working with us!

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