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Brinett & Co complaints

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114 West Main Street
Allensville, OH 45651 | Get Directions

https://brinettco.com/

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Total Amount in Dispute:
$242.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

3 complaints against Brinett & Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Brinett & Co

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5/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/23/2024

I placed several orders between January to February with the turn around time being 22 business days. We are weeks past that with no delivery and no contact. She will not respond to any of my messages. She has mama onesies that need to be made into crews. She owes me at least $200 in product if not more. She has stated multiple times that she sent it and I never received the product. She has made tracking numbers with no movement and still not sent the product. Resolution Sought I would like the items I have paid for and my customers are waiting on.

4/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

4/1/2024

I placed an order with this company way back on December 8th 2023. I paid for 7 onesie crewnecks & 1 cowhide crewneck. 1 of my customers was able to get their item. I still never received 6 onesie crewnecks & 1 cowhide crewneck. The owner blocked me and shut down her business page. I was told multiple times that the items were shipped out. She then charged 3 of my customers $5 for direct shipping and only sent 1/3. This girl has scammed multiple people over the last year. Unless someone shuts her down she will keep scamming people. Resolution Sought Give me all 7 finished crewnecks OR a full refund and ship back the onesies.

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