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Brintle Enterprises, Inc. complaints

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125 Plaza Lane
Mount Airy, NC 27030-9798 | Get Directions

(336) 352-3167

http://www.brintles.com/

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Brintle Enterprises, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Brintle Enterprises, Inc.

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8/15/2022

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

7/20/2022

Traveling back home from Ohio to Florida in a 2017 Chrysler Pacifica, which is our home. Stopped in Mt Airy, NC at Brintle Enterprises station to fill up on regular gas. We can only use regular gas!!. The station had sign posted to use regular gas only, which is what we use. So I used the regular had they not had regular I wouldn't have been able to get gas. However, the printed receipt stated premium which is wrong a printed error. I knew it was printed incorrectly. Within 5 minutes of leaving the station we stalled in the middle of 77 highway entrance. The van was tolled to Mount Airy Chrysler Dodge dealer. We found out the Monday morning the van had contaminated gas. We have been staying in a hotel since the 17th. I went to the gas station to inform them only to get shut down because he stated the hose could have hit the wrong button, which it did not. He stated that they will not be responsible. They claim they will not pay for damages. Resolution Sought Reimbursements for all: receipts: Our Quality Inn hotel stay and food Repair cost of the van and parts Stress

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