Find a reputable business?

Complaints and Resolutions

Brio Water Coolers complaints

Read Complaints File Complaint View Full Report

768 Turnbull Canyon Road
Hacienda Heights, CA 91745 | Get Directions

(844) 257-4103

http://www.briocoolers.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Brio Water Coolers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Brio Water Coolers

Sort by

1/10/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

12/10/2021

I purchased a Brio Bottom Load Water Cooler. I stopped pulling water out of the bottles. I contacted Brio numerous times. They emailed me back & forth or I received no response at all. I finally spoke to Trey who said he spoke to his manager who said there was nothing they can do. When I called the other few times, I received different feedback from different people saying email info with copy of sales receipt so we can replace product. Each person picking up phone gave me a different answer. Thid cooler is 13 months old. A cooler like this should not have been broken so quickly therefore it was something defective in their manufacturing. I feel they should replace my cooler. They want to give me 20 off another cooler. That is not right if they are the manufacturer and they made a bad product. They are made to last longer than 1 year. Resolution Sought I would like the business to replace the product.

Company Response

12/29/2021

Company states: We replaced her cooler and upgraded her to a higher end model, that was twice the amount she paid for.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile