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Bristol West Insurance Services Inc. complaints

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PO Box 7142
Pasadena, CA 91109-7142 | Get Directions

(800) 255-0743

http://www.bristolwest.com

Monday - Friday 8:00AM - 5:00PM

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Total Amount in Dispute:
$10,581.00

Total Amount Settled:
$0.00

Complaint Experience

81%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of billing and claims related disputes as well as difficulties with refund and cancellation policies. Some customers complain that payments are mis-applied or lost resulting in cancelled policies or late fees. Other complainants report monthly premiums are raised without notification to the customer and policies are sometimes canceled due to in house errors without notification to the customers. Some complainants allege difficulties with claims processing or that the company refuses to pay claims as agreed. ~~The company responds to most complaints by offering explanations for their actions correcting billing issues or issuing refunds or partial refunds.

Complaint Closing Statistics

16 complaints against Bristol West Insurance Services Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
12	Agreed to make an adjustment
1	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

16 complaints against Bristol West Insurance Services Inc.

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2/5/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.49 Amount Settled: $0.00

Customer Complaint

1/14/2025

This company claimed to have refunded my money 3 times but my saying that they didn't. Now I'm blocked from calling them. Resolution Sought Refund my money

Company Response

1/23/2025

Thank you for notifying Farmers of the concerns presented to the Better Business Bureau. We appreciate the opportunity to respond to this inquiry. To protect confidential consumer information, we do not disclose information about our review. We have been in contact with the consumer via email to address their specific concerns in the complaint above.

2/2/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/10/2025

I have been waiting for a credit of $527.12 since Dec of 2024. Every time it takes 45 minutes to speak to someone. I always get it will be deposited next week. It has yet to happen. When I asked to speak to a supervisor they never give me anyone to speak with. They just tell me to leave my information and they will call be back. Resolution Sought I would like to have my refund back within 5 business days.

Company Response

1/16/2025

Thank you for notifying Bristol West of the concerns presented to the Business Consumer Alliance on receipt/posting date. We have responded to the customer directly regarding his refund. If we can be of any further assistance, please contact us.

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