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British Swim School complaints

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12080 South Cicero Avenue
Alsip, IL 60803 | Get Directions

(773) 661-4004

http://www.britishswimschool.c...

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Total Amount in Dispute:
$675.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against British Swim School closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against British Swim School

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11/18/2021

RESPONSE: Complaint was not answered Amount in Dispute: $675.00 Amount Settled: $0.00

Customer Complaint

10/25/2021

My son has been enrolled in swim lessons with British swim school. In 2019 they charged $100 a month. He received 30 minutes swim lessons once a week for that price. When they reopened after shutting down for Covid they allowed my son to make up classes I already paid for which was good. Then charged me $105 dollars. After that they dented $175 out of my account without notice the price increased. I discussed this and was informed this is the charge. After that they started charging me $200 a month which I didn't notice. After a few months of that they started debiting my bank account $250 a month. I called them complaining about the price increase with no notification. I followed their policy and gave a 30 day notice of my cancellation. My son has 10 make up lessons left that I was assured he would be entitled to receive even after giving cancellation notice. Despite all of that they debited $250 from my account again, even after I gave sufficient notice of their cancellation. They are robbing people!!! A long time, excellent swim coach left the company as well. He informed me he was unhappy with the way the organization does business. He said they are taking advantage of their clients and over charging them. They need to be stopped! Please help!!! Resolution Sought Refund my money, lower their prices to a reasonable amount for a 30 minute swim lesson, and be accountable for taking advantage of people. They should not be allowed to directly withdraw any amount of money they want from people. These are parents who are trusting them to teach their children how to swim, not rob them of their money in the process!!!

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