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Brittany's Restaurant complaints

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12449 Dillingham Square
Woodbridge, VA 22192-5253 | Get Directions

(703) 730-0728

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Brittany's Restaurant closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Brittany's Restaurant

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6/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

6/6/2022

I had my special needs glasses on my table a the time & my glasses was taken from someone who works at the bar & was told to not worry my glasses would appear & that it happens, but the worker brings them back & all these runaround & was left messages of unprofessional behavior & yet still gave the business a chance & still no glasses just laughter & no professionalism at all & I want to file an complaint against the business. Resolution Sought Pay for my glasses & my suffering of in able to see indoors or out doors without a specific lite setting or go anywhere without severe pain to my eyes. For the business to be more professional as far as customers property.

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