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Broken Promises complaints

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1346 Railroad Street
Corona, CA 92882 | Get Directions

https://brokenpromisesco.com/

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Total Amount in Dispute:
$72.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Broken Promises closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Broken Promises

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8/31/2022

RESPONSE: Complaint was not answered Amount in Dispute: $72.00 Amount Settled: $0.00

Customer Complaint

8/5/2022

I ordered a hoodie from them well over 4 weeks ago and first it got sent out to be delivered on time but I honestly made a mistake and didn't put my apt number down on the order so then it got returned to sender they promised to mail it to a address that would better fit my situation long story short I've been patient and I've been waiting they don't update me as to what's going on or anything I have to bug them for something I paid for they're just giving me the run around and think that I'm just going to for get about it can you please please help me please Resolution Sought I want my money back at this point it's been a month and they haven't given me what I paid for I'm asking that you all please help me

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