Find a reputable business?

Complaints and Resolutions

Broker Online Exchange complaints

Read Complaints File Complaint View Full Report

1301 Solana Blvd., Building 4, Suite 200
Westlake, TX 76262 | Get Directions

(817) 350-4880

http://www.brokeronlinexchange...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Broker Online Exchange closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Broker Online Exchange

Sort by

1/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

12/7/2023

I am writing to formally lodge a complaint regarding the non-payment of an amount owed to me and the breach of terms and conditions as outlined in our agreement. The purpose of this letter is to bring attention to the issue at hand and request prompt resolution. In October 2023, I entered into an agreement with BOX company for energy brokerage services. According to the terms agreed upon, I provided all necessary documentation and information required for the successful completion of our transaction. The agreement also clearly stated that payment would be made within at the 8th of every month. However, despite fulfilling my obligations under the agreement promptly, I have yet to receive payment from your company. Numerous attempts have been made by me via emails and phone calls in order to resolve this matter amicably but unfortunately without success. This non-payment not only violates our contractual agreement but also causes financial inconvenience on my part. As a result, I kindly request immediate payment in full as per our agreed-upon terms. trust that you will treat this matter with the utmost urgency and resolve it in a timely manner. I anticipate a response from you within [reasonable time frame, e.g., 10 business days] from the date of receiving this letter. Thank you for your attention to this matter. I look forward to a swift resolution and the prompt payment owed. Resolution Sought All I want is to get back my amount which owed by Broker online exchange. As far as they don't want to work with me its ok but release my payment which they owe.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile