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Brondes Ford Toledo complaints

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5545 Secor Road
Toledo, OH 43623 | Get Directions

(567) 702-2367

http://www.brondesfordtoledo.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Brondes Ford Toledo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Brondes Ford Toledo

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11/15/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/8/2021

My car is a recalled car, they had my car over a month and one week, they didn't give me a loaner car am still making payments on the car that am not driving am spending between 15 and 30 dollars a day for Uber it's costing me more than my car payment. Resolution Sought I need a car to get back and forth to work tell me how long will it takes to repair my car thanks.

Company Response

11/3/2021

Mr. Newton has a part that is on national backorder. He has been notified that Ford has authorized a rental car. He has been given the instructions twice to set up a car with enterprise

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