Complaints for Brooklyn Auto Sales in Los Angeles, CA

4300-02 East 3rd Street
Los Angeles, CA 90022 | Get Directions

(323) 263-7244

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to return deposits made for vehicle purchases, when financing is not found. In other cases customers complain that the company purposely gives false information to finance companies in order to get customers approved, however, later vehicles are repossessed due to payments the customer cannot afford.

The company responds by denying responsibility for repossessed vehicles due to the customer's failure to pay, and by agreeing to return deposits in some cases.

Complaint Closing Statistics

0 complaints against Brooklyn Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Brooklyn Auto Sales complaints