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Brooks Pest Control, Inc. complaints

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11555 Coley River Circle F
Fountain Valley , CA 92708 | Get Directions

(562) 239-4235

http://www.brookspest.com

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Total Amount in Dispute:
$240.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Brooks Pest Control, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Brooks Pest Control, Inc.

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10/16/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $240.00 Amount Settled: $0.00

Customer Complaint

9/12/2022

The poison they sprayed did not kill the spiders it made the spiders more aggressive! I called to let them know and was gonna cancel because it was like they sprayed water with a little bit of poison and made the spiders go crazy! I was told if I cancel I would have to pay $240 for canceling! I said "nobody told me that" and I told them I signed nothing to pay $240. I asked to talk to a supervisor and the guy told me no I had to talk to him! He was not going to get me a supervisor to talk to above his head! So I called my bank and told them the whole situation and not to let them take anymore money out of our bank account! Resolution Sought Stop trying to rip off customers with fake cancellation fee.

Company Response

9/21/2022

Prior to services being started, we informed Genevieve that there will be an increase in pests right after the first service, and that multiple services will have to be performed in order to solve the issue. When Genevieve called to cancel we explained that she needed to have her next service in order to see results. She insisted on cancelling so we brought up the signed 12 month contract and the recorded phone call that we have from when she signed up. In the phone call we went over the cost of the services, the frequency of the services, and the early termination fee if she decided not to finish the contract. We understand that she is unhappy and we truly want to do everything we can to remedy the situation. We are willing to waive her bill from the last service ($109) and perform another service so that we can get her bug issue under control. Please let us know if she is willing to accept our offer. If she is not, we will have to charge a $241 cancellation fee.

Customer Rebuttal

10/4/2022

Consumer states; They came to my house wanting to spray again! we told them know that their poison made the spiders more aggressive and the spiders attack me and they still trying to charge another $109 when they didn't even spray the second time ! because we didn't let them! they keep bugging me with emails saying they want my new bank account number and now they're saying I owe them $240 for a verbal agreement that I never signed and never heard ! Saying if I cancel I'm gonna pay $240 for canceling!

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