Complaints for Brookstone Law, PC in Costa Mesa, CA

1503 South Coast Drive
Costa Mesa, CA 92627 | Get Directions

(800) 946-8655

http://www.brookstonelaw.com

Weekdays 10:00 a.m. to 6:00 p.m. by appointment only

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation concerning their ability to provide services failure to fulfill services and inability to obtain refunds of fees paid in advance. Typically complainants allege paying upfront fees to join a mass joiner lawsuit against lenders through the firm; however additional fees for services are not disclosed. Additionally complainants allege they are unable to reach the company regarding their cases or to obtain refunds.The company responds to complaints by issuing refunds denying allegations of misrepresentation claiming clients are informed of all fees and services prior to agreeing to retain the firm and by claiming fees paid upfront are for preliminary services including an analysis of the consumers loan agreements to see if the consumer qualified for relief services.

Complaint Closing Statistics

0 complaints against Brookstone Law, PC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Brookstone Law, PC complaints