Brothers Air, Heat and Plumbing complaints

Brother installed a new well about two years ago. The well stop working on Dec 23 2021. We called Brother and they said they could get someone out by 28th. I explain that they were the ones who installed the well and we had 8 kids and seniors living in the household. I was told a tech would call me. After several calls to their call center, someone finally called. I was told that if there were any complications Ie: new pump it would be Tuesday. I said I understand. After mot hearing anything by 7:30 I called again and explained to the call center that I haven't heard anything. Finally the tech calls and I said I know it's late, he said I will go tomorrow, and said thats fine. Well next day I call back and I'm told it will after 2. Well no one showed up and no one called. So here we are with no water for about 5 day thanks to Brothers. We have spent a lot of money with them Two A/C units, Bath Tub that we were told by them we needed replacing, only to find out it was not true, the well. I made no leas than 15 call just to get them to come out and finish the bath tub. This is not a way to run a business. The A/C unit went out recently and when we called , they came out and said it would be 2100 to replace the compressor, when I questioned them and said the unit isn't even a year and half old, all of a sudden they're doing us a favor by replacing it for free. I can go on and on. One more side note. A 30 inch pipe wrench was dropped into the well by one of the worker, never ret Resolution Sought Fix the well that they installed and were quick to take payment for and explain the reason for leaving a large family with no running water. I realize it's Christmas and they have families but they also have an obligation to their customers

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First of all thank you for coming out and repairing the well. Although we truly understand the covid protocol and respect it, don’t believe that was the reason for the late response. First of all that wasn’t mentioned to us at all until about the fifth call, and second, if that is your protocol and you require a negative test before coming out, why was documentation of a negative test not required? Like I mentioned in my complaint, the foreman that called the house was very rude in saying, we will not be out there until next week. Just seems like a lot of miscommunication on your end.

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