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Brothers Auto Center LLC complaints

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600 South Delsea Drive
Clayton, NJ 08312 | Get Directions

(856) 243-2855

http://www.brothersautocenter....

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Total Amount in Dispute:
$6,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Brothers Auto Center LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Brothers Auto Center LLC

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4/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $6,000.00 Amount Settled: $0.00

Customer Complaint

3/12/2024

12/11/2023 I purchase a vehicle from "Brothers Auto" who I've done business with before I trusted that it would be safe to do so again. I purchased a 2011 Jeep Grand Cherokee for $6,000. I used my 2005 Nissan Sentra for trade in value and completed a deal with the vehicle I thought I would've been able to drive. I was given notification that an exhaust leak exists and would be repaired so I wouldn't have to worry about it. Everything else was as is and I was aware that I would eventually have to make some upgrades to keep the vehicle in good standing. After driving off the lot I noticed poor acceleration and a battery issue. I drove back and was told maybe it just needs to be driven considering it's been sitting. I had to ask strangers for a jump 3 times before having to call for a tow back to the dealer. After taking it back I was told on numerous occasions that it's being worked on and this went on for almost two weeks which caused me to depend on ride share services to and from work. Being highly disappointed in the lack of communication and productivity I left an honest review on the website which caused further poor treatment from this dealer. With them being upset about the review they told me to come pick up the vehicle and told me they put a new battery in and that they would let me know when the shop would be ready to fulfill the initial exhaust repair. After doing so I got an oil change and found out they just wrapped the holes and there's a hole in my transmission. Resolution Sought I want the repairs that I had to endure paid for.

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