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Brown's Sales & Leasing complaints

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202 Highway 52 South
Guttenberg , IA 52052 | Get Directions

(563) 276-3427

http://www.brownssl.com

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Brown's Sales & Leasing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Brown's Sales & Leasing

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5/2/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

4/12/2022

I bought a 2005 buick lesabre car from browns sales and leasing 2 months ago. Since then they have replaced the transmission twice using used transmission both times. Since then the car doesn't run right, check engine lights come on and it jurks while driving it. Resolution Sought Replace the car or refund my total cost.

Company Response

4/20/2022

Company states; The 2005 Buick Lesabre was purchased As-Is and the documents attached show where Mr. Plagman signed Five times to acknowledge this. He was also offered an extended warranty, which he declined. (also attached) Browns believes in Customer Satisfaction. In that effort, we installed a used transmission in Mr. Plagman's car when it failed after purchase even though it was sold As-Is. There was an issue with the first transmission installed and we replaced it again. We also gave Mr. Plagman a 50% discount to repair the issues he was talking about after the transmission was replaced. For the record, these repairs were not related to the transmission repair. As you can see, we have helped out Mr. Plagman in an effort to have Customer Satisfaction even when the vehicle was sold As-Is and we would not be required to offer any further assistance after the purchase. Please let me know if you have any further questions. Sincerely,

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