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Bruce Autoplex complaints

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131 463rd South
Trumann, AR 72472 | Get Directions

(870) 483-0569

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Total Amount in Dispute:
$3,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bruce Autoplex closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bruce Autoplex

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5/29/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,800.00 Amount Settled: $0.00

Customer Complaint

1/27/2022

I purchased a vehicle from Bruce Autoplex and I paid between $3,700 or $3,800 for my car. I have the bill of sell and original title to the vehicle. Me and my ex boyfriend jermy stop talking because I went back home to my husband and Bruce Autoplex gave jermy a new Tennessee title and now jermy has registered the vehicle in his name and I have the original title and bill of sell now jermy has sent me to jail and got my vehicle because somehow Bruce Autoplex gave him a clean title which I paid my money for it and have the sign title and bill of sell I have him on recording stating he gave him another title. Resolution Sought I want my title to register in my name or a vehicle because Bruce Autoplex are in fault for giving him a clear title without my permission.

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