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Brunswick Corporation complaints

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26125 North Riverwoods Blvd Suite 500
Mettawa, IL 60045 | Get Directions

(847) 735-4700

http://brunswick.com

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Total Amount in Dispute:
$1,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Brunswick Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Brunswick Corporation

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11/10/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,900.00 Amount Settled: $0.00

Customer Complaint

10/15/2021

I bought a motor guide trolling motor in may numerous calls to factory and a trip to a certified dealer charged 65 for them to change battery in the remote still does not work was told to take it back again can't afford to keep sticking money into it and the inconvenience of the whole process have tried everything to get my money back customer service just keeps passing the buck extremely disappointed I've been fighting with it all summer it's junk and all I'm getting is a run around Resolution Sought Give me a refund and take it back

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