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Brunswick Laundry & Cleaners complaints

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4815 West 5th Avenue
Gary, IN 46406 | Get Directions

(219) 977-9919

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Brunswick Laundry & Cleaners closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Brunswick Laundry & Cleaners

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12/7/2021

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

10/6/2021

I took my expensive clothes to Brunswick Cleaners, on 08/14/2021. I tried to pick them up on 08/17/21., at 4815 West 5th. Avenue, Gary, IN 46406. I prepaid for my 7 pieces of clothes to be cleaned. I went back 3 days later to pick up my clothes and the cleaner's attendant told me the clothes were not ready to be picked up. I went back two days later and the cleaners were closed. At the time I was not worried, because they have closed for days in the past I called the cleaners and no one answered the phone. I want my expensive dress suits, right away. Can you get in touch with the manager of the cleaners. If I do not get my expensive clothes, I want reimbursement of $500.00 for my clothes. Please contact me as soon as possible! Resolution Sought They may ship my clothes to me or give me a refund.

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