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Brush Bandit Tree Service complaints

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634 West Comet Road
New Franklin, OH 44216 | Get Directions

(330) 882-4094

https://brushbandittree.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Brush Bandit Tree Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Brush Bandit Tree Service

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6/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/22/2024

I called the company because after they cut my neighbor's tree down I have damages in my yard they said they are out of town and would come early this week I called today and he said oh I'm still out of town can't come this week either. He has been very rude I didn't give him permission to drop the tree In my yard. It was raining and wet that day they probably should've never been doing it. They knocked at my door and just said we are dropping your neighbors tree never once did they say in my yard. I said ok I didn't agree to them doing it in my yard! Resolution Sought I want them to fix my yard where they put holes and killed my grass.

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