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Brushy Hill Plumbing & Heating LLC complaints

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28 Valley Brook Road South
Branford , CT 06405 | Get Directions

(203) 483-7471

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Brushy Hill Plumbing & Heating LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Brushy Hill Plumbing & Heating LLC

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7/13/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

6/24/2022

Removal and installation of my new hot water heater While doing work let dirty water drip all the way down 2 flights of stairs staining all the carpet. Then after work, a leak started. I called them and no show to fix it. All they said was shut water off and will come next day. I shut water off and found what caused it While they did the work they made a water drip line come out. This did damage to ceilings and walls to rooms under it When I told them what I found he said it's not his fault and must have happen when they lifted something up on ac Then he said he is not coming back to take care of damages they caused And was very rude about it all. Please help me I'm living on disability Resolution Sought They pay to have what they damaged fixed Get some estimates then give me money needed

Company Response

7/1/2022

Company states; First off customer bought wrong water heater, took it back to the store for him on my own gas and time. Customer provided a bag to put around old water heater before we carried it downstairs, which we did. Come to find out bag provided by customer must have had a hole in it. Which we didn't know until we got done carrying it out... customer made statement don't worry about rug, it's "50 years old" only water came out of tank so it cleaned right up. Sounds like he's trying to replace his 50 year old rugs for free..So he provided a bad bad not our fault. As far as the leak, that's the HVAC company's fault who ever did that job. If the drain hose came out that easy without us even noticing it's not my fault. Those hoses should never come out therefore it wasn't secured properly from the HVAC company. If we saw it at the time we would have fixed it. When we gave him bill he said will you give me discount so we gave him $50 dollars off. This notice says he's living off disability but before we left he said he was going back to work.

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