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Bryana Webster Cleaning complaints

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220 Saw Mill Road
Raleigh, NC 27615 | Get Directions

(919) 418-0872

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bryana Webster Cleaning closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bryana Webster Cleaning

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8/17/2021

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/22/2021

Paid in Full of $300.00 merchant didn't finish the job left said she would be back in 30 mins from lunch and called me at 1:45pm saying she isn't coming back excuses, my back hurts and never returned. I want a full refund of my $300.00. Now sent me a message to try to get more money out of me thru Homeadvisor of $200.00 since I gave her a bad review requesting more. I just want a full refund of my money of $300.00. I don't want her return she is very unprofessional like a scam artists. Bryana Webster Cleaning Direct Number, (919) 418-0872, Business Address 220 Saw Mill Road Raleigh, North Carolina 27615. Resolution Sought I would like a full refund 100 percent of my money back.

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