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Buckeye Auto Network complaints

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1230 South Arlington Street
Akron, OH 44306 | Get Directions

(330) 697-9466

http://buckeyeautonetwork.com

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Total Amount in Dispute:
$1,400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Buckeye Auto Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Buckeye Auto Network

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4/7/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,400.00 Amount Settled: $0.00

Customer Complaint

3/16/2022

I got a vehicle from them the check engine light was on the gave me a goodwill paper stating that they would pay for the repairs, however when I went to have it repaired the refused to pay for anything stating that they're company policy is only good for 30 days yet it doesn't state it anywhere on the paperwork they have me Resolution Sought I would like for them to pay for the repairs on the broken vehicle they sold me like they said they would

Company Response

3/25/2022

On 11/3/2021 Mrs. Lallathin purchased a 2010 Chrysler Town and Country. Fortunately she also purchased a 12 month 12,000 mile service contract through Wynn's warranty. The van's check engine light was on, and we offered good will to have it repaired. Our policy is we need the repair addressed within 30 days to avoid any problem getting worse, however we try to be flexible on this. Four months later and an unknown amount of miles, on 3/3/2022 Mrs. Lallathin called us to get it looked at. I explained that she had waited too long, but her problem will likely be covered under her Wynn's S/C. Unfortunately, the time for our goodwill has expired. I encourage her to use the Wynn's S/C as she purchased it for this sort of instance.

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