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Buckeye Utility Billing Services complaints

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PO Box 820
Pickerington, OH 43147 | Get Directions

(614) 861-9408

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Buckeye Utility Billing Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Buckeye Utility Billing Services

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9/25/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

8/13/2024

Read the reviews, my water bill has nearly tripled with no explanation. This place needs shut down. They take meter readings, and manipulate and add their own charges on basic human services. Resolution Sought Shut this place down. They are crooks.

Company Response

9/13/2024

Company states: Please note Buckeye Utility Services is a billing company/reading meters/billing residents for that use showing each month, we are also 30 days behind in reading meters/billing residents. On 7/25/24 Buckeye emailed a work order to the site crystal lakes due to high use when billing. North 8/19/24 Buckeye emailed work order again/due to no response 8/22/24 Buckeye emailed Work order again/due to no response The work order was returned on 8/22/24 providing a read on meter of 97697/stated a hole was found in the hot water tank on 7/26/24 and is scheduled to be changed out on 8/23/24. This would explain the high use from 5/16/24-6/20/24. Please note, we are 30 days behind in reading meters and billing customers the use each month. The last [hone call show from the resident is on 9/2/2022/there are no other call or email showing from the resident. As od 8/23/24 when the hot water tank was installed, we are reviewing he account/to bull the resident according to their usage/ and bit the high use/due to the hot water tank leaking. Please let me know if I can be of further assistance for this request.

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