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Bud Clary Auburn Chrysler Dodge Jeep Ram complaints

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2925 Auburn Way North
Auburn, WA 98002 | Get Directions

(253) 218-4383

http://www.budclaryauburnchrys...

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bud Clary Auburn Chrysler Dodge Jeep Ram closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bud Clary Auburn Chrysler Dodge Jeep Ram

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12/12/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

11/12/2021

On 10/27/2019, I bought a 2016 Chrysler 300c from Bud Clary Auburn Chrysler Dodge Jeep Ram, later that day the electrical went completely out leaving my kids and me without heat radio ect for over 3 months this was not fair to us. I thought there was a lemon law that prevents this from happening to use. please help. Resolution Sought Receive payment I paid out of pocket.

Company Response

11/29/2021

In response to Mr. Griffin's concern regarding his vehicle, we have provided the repair order for an emergency brake adjustment from 11/22/2019. Unfortunately, we have not ever heard from our client in the last two years. We took the liberty to investigate the extended service agreement Mr. Griffin had purchased for the vehicle, and it appears he had purchased one at the time of sale, however it was cancelled at customer's request on 12/18/2019. We were unfortunately, never notified of any concerns and it appears Mr. Griffin must have taken his vehicle to a different repair facility.

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