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Buddha Babe complaints

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7101 Emlen Street
Philadelphia , PA 19119 | Get Directions

(215) 315-8430

http://www.buddhababe.com

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Total Amount in Dispute:
$114.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Buddha Babe closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Buddha Babe

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9/1/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $114.00 Amount Settled: $0.00

Customer Complaint

8/9/2022

On May 28, 2022 I ordered several baby items for my son and his wife. I decided to order from Buddha Babe cause she was a small business and has unique items, but very expensive!! This was a surprise for my son and wife so when I called to ask if they received it they had no idea it was 6 items, but only one item arrived a small baby blanket valued at@75.00!! I immediately called the owner and told her, and sent video with package open and she said I must file with UPS. UPS denied my claim because I was the purchaser not the shipper and this is her responsibility. She has not contacted me. The items were mailed 5000 miles and only one item arrived in the bag valued @ 75.00. Resolution Sought Refund for items not received.

Company Response

8/21/2022

This customer has placed 3 orders with my company since March 2021, and complains about every one. Her first order placed via Facebook was delivered and then returned because she claimed her daughter in-law is "too picky." She then placed an online order, selected local pickup as her shipping/delivery method- and then complained that the package was not shipped. We explained to her that SHE selected pickup, and her response was that she would never have done that since she doesn't drive well and our store is 23 miles from her home. After several days of back and forth trying to explain to her that no one but her selected this option, she ultimately requested a cancellation of the order and refund. Which we did. Now this last order- she first claimed that the package was not delivered, then when I provided tracking info that showed delivery, she changed the story to "but they only got the blanket." I reviewed our security camera footage to confirm that our packaging was correct, and then informed the customer that we did in fact put ALL items in the shipment. It was at that time that we conference called with the receiver- her son, who said "oh well the bag was open when we got it." This sounded very strange to me, considering the ONE item they were claiming was in the bag was the most expensive- and all of the cheaper items were missing. In any event, I informed my UPS driver and he advised that the customer (not sender) is responsible for opening a claim for packages delivered damaged, and I let Denise know that. I was never contacted by UPS to verify nor confirm the shipment, and this is supposed to be a part of their investigative process. This package was insured and if UPS did not handle it properly, it is not the fault of the sender. She has sent text messages to my personal phone, emails to my customer service team and has left nasty reviews and complaints all over the place. It's harassing and as a small business I do my very best to protect my reputation and have thousands of happy customers. She has now issued a chargeback and the bank has refunded her money so I am out of money AND product at a time when all businesses are struggling! I just wish she would have gone through the process with UPS properly and waited for the outcome instead of jumping to bring down a local minority-owned small business trying to do it's best to survive.

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