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Buddy & Luckys Auto Sales complaints

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608 McHenry Avenue
Modesto , CA 95350 | Get Directions

(209) 409-8581

https://www.buddyluckysautosal...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Buddy & Luckys Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Buddy & Luckys Auto Sales

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4/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

3/25/2022

I bought a car with a motor and transmission warranty I've been contacting them since the 3rd 8 days after the purchase transmission started acting up won't pass smog lot of defects i lost my job wait for them too get back too me about the repairs he kept putting it off I now im just wanting to be refunded he says no now he can't help me any longer. I have pics of the vehicle and and screenshots of the whole conversation for the pass few weeks Resolution Sought Too be refunded and comped a little bit for my lost wages. I'm not even asking for my full wages I lost

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