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Buddy's Welding Shop complaints

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1500 NW 53rd Avenue
Gainesville, FL 32609 | Get Directions

(352) 372-1326

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Buddy's Welding Shop closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Buddy's Welding Shop

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7/27/2021

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

5/6/2021

I took my car into his shop thinking he was going to do an outstanding job. I asked him could he do the work I left my car after I go back & get it I pay him thinking everything was good. I'm driving not noticing that my car isn't shifting properly so my car is acting funny. I had to pull over I look couldn't find what it was then I said hmmm I do remember someone said you have to check behind him because he let his son work on your car even if you tell him not to. I said let me check my fluids why my transmission fluid was empty like somebody drained it out & didn't replenish it back. I really feel like his son did that not paying attention to what the job was he couldn't get it right instead of admitting to the issue, so I would know. You just let me come get my car took my money & said nothing that's bad business ethics. Now I'm not sure if my transmission is messed up or what. I pray not, I finally put fluid into & let it sit overnight I hope that helps but if not what can I do about it, Resolution Sought I Would like for them to be responsible enough to admit to his mistakes & repair the issues concerning the damage to my vehicle it was working & shifting GREAT BEFORE I TOOK IT TO HIS SHOP.

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