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Budget Auto Clinic complaints

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3915 West Andrew Johnson Highway
Morristown, TN 37814 | Get Directions

(423) 748-5334

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Total Amount in Dispute:
$1,008.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Budget Auto Clinic closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Budget Auto Clinic

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4/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,008.21 Amount Settled: $0.00

Customer Complaint

3/14/2024

My car was smoking when I cranked it. My car broke down. I had it towed to Budget Auto. The business owner,' Mike Walker said he could fix it. He said it was good car. So I let him fix the car. He told me how much it would cost on the phone. When I went to pick up the car, the amount was more than what he stated. $99 more. He said he had to do an engine flush, which I never agreed for him to do. I have paid the full amount of $13,98.82. He guaranteed he fixed my car. He said if I had any issues to come back & see him. When I left that day, I could still smell the smoke. When I cranked the car from then on it would still smoke. I brought the car back a few days later, he told me to just drive it. It continued to smoke. The car ended up breaking down again. I had to have it towed to the Nissan dealership. They had to replace everything that was already done from Budget Auto. They said it needed a pcv pipe to keep it from getting clogged. The service man said Budget Auto should have put one in. I had to get a loan to pay the Nissan Dealership 1008.21. I am a caregiver & I drive for a living. Resolution Sought Refund

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