Budget Blinds of the Central Jersey Shore complaints

Hello! We initially met with Ms. Pezzola on 11/2/22. I'm not sure why she states February in her complaint. She purchased a shade from us in her home via our Design Consultant John Hart. He emailed her a receipt for her purchase on 11/2/22. He verbally estimated 6 weeks for it to be done, however after we got confirrmation of her order from the manufacturer we sent her order confirmation via email on 11/8/22 and let her know that the shades are getting delayed and would be estimated to be ready the week of 1/8/23. She has reached out to us almost weekly with updates, to which we've responded each time letting her know that we still expected the shade in the week of 1/8. In fact, we called her this morning 1/9 and left a voicemail to offer to install Friday 1/13, which aligns with the timing on our order confirmation dating back to 11/8/22. We have a written contract with her that states all orders are final, and that lead times are never guaranteed given the nature of our custom work and reliance on materials, etc. Specifically, here is what her contract terms say "By making payment, you are agreeing to the contents and details within the quote, and understand all sales are final. Any changes to products and/or product specifications may be subject to additional charges and additional time. If you opted for a virtual or offsite consult, you take responsibility for the products and options selected and acknowledge they are nonrefundable and cannot be changed once your payment is received. Any construction or changes made from the time of measure to the time of install that impact the finished and custom nature of the widow coverings are at the cost and responsibility of the customer. Customer understands any lead times are estimated and are not guaranteed and subject to change due to but not limited to backorders, stock issues, government delays, schedule availability, etc. Installation appointments are made on a first come first serve basis. " We have kept her apprised, placed her order, and are ready to deliver and install her products. She simply wasn't happy that it got delayed which we had let her know was outside our control due to material and production delays. We specifically asked our employee, John Hart, not to return her calls because Janelle Barton and myself, Julie Pachella, the owners, wanted to handle Angela directly since she was disrespecting our employee. He only gave her his best estimate and was not trying to be deceitful whatsoever, yet she questioned his integrity and character which we will not tolerate as he is an upstanding employee. She should have no need to contact him as Janelle or myself have reached out to her from our main business line almost weekly since the first week of November. We have done nothing wrong on our end in terms of upholding the contract according to our terms. I will forward you the email correspondence showing her initial quote receipt on the day of the sale as well as the follow up order confirmation with the estimated install date. Both of those also include our terms.

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Per our original response, we have called the customer many times to give her updates. We have done nothing wrong on our end in terms of upholding the contract according to our terms. Per our call to the customer yesterday, we have received her order and scheduled installation for Friday, January 13 at 10:00am. We spoke with the customer and sent her an email that she acknowledged with a reply to confirm the installation. We will also give her a reminder call in the morning of the13th.

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