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Budget Car Mart complaints

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2900 South Arlington Road
Akron , OH 44319 | Get Directions

(330) 753-1515

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Total Amount in Dispute:
$6,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Budget Car Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Budget Car Mart

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2/12/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $6,200.00 Amount Settled: $0.00

Customer Complaint

12/21/2022

Bought a 2011 Subaru forester from them less than 2 wks ago, already had to replace calipers in front, now 2 days later, transmission, driveshaft or cv axles break and car won't move, dealership response was tuff you bought a used vehicle, it's your problem now but not that nicely, the woman mgr was rude ,obnoxious and uncaring about any issues and wouldn't attempt to even try to make me happy, basically said f u , you shouldn't of bought from us Resolution Sought They return car for full refund or fix the issue with car

Company Response

1/31/2023

Mr. Sandrovich purchased a 2011 Subaru Forester on December 3rd, 2022 with 165,508 miles on the odometer. Mr. Sandrovich was explained to in great detail that the vehicle was being purchased "AS-IS" with no warranties implied or otherwise. He understood and agreed in writing several places on the supporting documents (provided to BCA for review). Mr. Sandrovich was also offered the opportunity to have the vehicle inspected by a professional of his choice prior to purchasing the vehicle. He declined and agreed in writing that he would be responsible for any repairs that shoudl arise after purchasing the vehicle. (Documents provided to BCA for review). Mr. Sandrovich was aware he was purchasing the vehicle "As-Is", with no warranty or representations of any kind. That is the whole thrust of our business plan, inexpensive vehicles sold "As-Is". As a business, we could not have made our "As-Is" policy any clearer to him. Every vehicle on our lot is sold "As-Is" with no warranties of any kind. An issue with the vehicle was discussed during the purchase process, and we agreed to deduct $1,500 from the price for this very reason. Further, we completely disagree that our manager Tabitha spoke to him in the manner he describes. He was cursing at her repeatedly and left her a nasty voicemail. While we have empathy that the vehicle Mr. Sandrovich purchased had issues so soon after purchase, we are not offer Mr. Sandrovich a refund, and will not be repairing the vehicle.

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