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Budget Car Sales complaints

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1000 Bowens Mill Road SE #1399
Douglas, GA 31533-1399 | Get Directions

(912) 384-7000

http://www.budgetdouglas.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Budget Car Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Budget Car Sales

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10/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/16/2022

I Brought a Mission Altima from them I had the car for a month and the car would not start so I called them and they said that it was probably the battery so I put a battery in it drove it for two days got ready to go to work the next morning and the car would not start so I went to work in my wife car came home that night tried to start the car and it would not start so when I tried to shut the power off it would not go off I kept trying the power in the car would not go off then the car started up so the next day I put they battery back in the car started so I took it back on Tuesday they called me on Thursday and said that the car was ready they said that it was the battery they said that they checked everything ran all kinds of test put they would not give me any paperwork showing where they did anything to the car but put a battery in it I told them that is not the battery they said it was but they want show me any paperwork Resolution Sought Anything that y'all can do because I think the car is a lemon and they know it

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