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Budget Exteriors complaints

8017 Nicollet Avenue South
Bloomington, MN 55420-1229
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(952) 887-1613

https://budgetexteriors.com/

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Total Amount in Dispute:
$2,600.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against Budget Exteriors closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Budget Exteriors

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12/13/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,600.00 Amount Settled: $0.00

Customer Complaint

10/28/2021

I made a deposit of $2600 (check) to hold a cash price of $5200. I called the GM Adam and told him I was cancelling. He said he would send out a check for $1300. He said there is a 25 cancellation fee. He told me I had two days to cancel from being notified. I said this is the first time I am being notified of anything. He further explained that the salesman circles the 25 cancelation fee on the contract? We agreed that we would use the $1,300 to insulate the shed. The following day I lost all trust for Adam and Budget Exterior. Adam was not clear and confusing the next day, he was trying to justify the $.54 per square foot quote. He stated they do not do small $1300 projects. They could not insulate the shed for $1,300. He kept trying to upsell. I told him I was quoted $.54 cents per square ft. The $5200 does not add up and there are no measurements. Is it $.54 per square ft? I told Adam, I do not trust this company, him, or the sales practice used. 1. They use no business cards 2. Centerpoint Rebates were never discussed 3. The $.54 cent quote and the $5200 bid with no measurements (see attached) 4. Confusing upselling. I was upfront with the salesmen and Adam, that I was not familiar with pricing and I was getting 2 more bids. 5. Salesman held me in a conversation and proceeded to just have me sign attached papers based on what we discussed. He did NOT cover anything regarded in this complaint. Resolution Sought Send me a check for $2600 (this includes the $1300 they are calling a cancellation fee)

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Company Response

12/1/2021

Company states this matter has been resolved they worked with the consumer. We applied his cancellation fee to a new work order for a storm door.

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