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Budget Inn complaints

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5399 College Corner Road
Oxford, OH 45056 | Get Directions

(513) 523-5000

http://www.budgetinn.com

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$30.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Budget Inn closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Budget Inn

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5/24/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $30.00 Amount Settled: $30.00

Customer Complaint

4/5/2022

I was staying with my 2 dogs and was paying the pet fee I had to surrender my dogs and the animal control officer offered to pay 30.00$ for 1 more night but the owner of the hotel refused the payment but came to my room the next day demanding payment or he was kicking me out. Resolution Sought I want the 30 $ back and I found out that one of my dogs passed away and I want reimbursement for the pain and suffering he caused me.

Company Response

5/12/2022

Family resource center was helping her with rent and she has to pay for her pet fees. If she couldn't pay pet fees, family resource would not help her with rent fees. She was getting help with her pet fees by people till she couldn't later on. So she called animal control, so they can take away her pets since she couldn't pay. I have not reeived any fees from animal control for her pets. If so could I know the name since she mentioned I was trying to kick her out, which is not truth. It was family resource center who stopped paying for her rent at end of February. She checked out by herself because when I went on March 1, she was not inside. I have no problem giving $30 but this is the truth. If you still can't trust or want more information you can contact family resource center in Oxford OH and they will tell you rest of the story.

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