Complaints for Budget Van Lines, Inc. in Los Angeles, CA

5150 Wilshire Blvd. 4th Floor
Los Angeles, CA 90036 | Get Directions

(646) 873-6676

http://www.budgetvanlines.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege failure to honor moving quotes failure to notify customers that their move will be subcontracted out to another carrier damage and loss claims delivery issues and failure to assist in resolving disputes. ~~The company generally responds to complaints by referring customers to the carrier who conducted the moving services claiming they simply acted as a broker and have no responsibility for what took place during the move. In some cases the company addressed claims of failing to honor estimates and quotes by claiming the customer did not provide the correct inventory and had more items than quoted.

Complaint Closing Statistics

0 complaints against Budget Van Lines, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Budget Van Lines, Inc. complaints