Complaints for Bugarian Credit in Monrovia, CA

315 West Huntington Drive, Suite A
Monrovia, CA 91016 | Get Directions

(626) 599-8885

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges, after paying the company an advanced fee of $185 to obtain a residence for them within 60 days, and calling weekly for rental lists, the company failed to provide services or issue a refund. The client further alleges the company originally represented that the credit check fees were included in the services; however, the rental facilities provided from the company require fees for a credit check. The company responds to the complaint by denying allegations that they provide listings, explaining the fees charged are for the credit check and associated fees for their services. The company offered a partial refund.

Complaint Closing Statistics

0 complaints against Bugarian Credit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Bugarian Credit complaints