Complaints for Bugzone in Encino, CA - 13112567

18034 Ventura Blvd. Suite 297
Encino, CA 91316 | Get Directions

(818) 881-1180

http://www.bugzone.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to ship pre-paid orders within 3 to five days as specicfied. Other customers complain of unauthorized credit card charges, unordered merchandise, or inability to contact the company to inquire about delivery or refund status. Most complainants allege the phone number is always busy and there is other contact information listed on the website. A few complainants notified the Bureau that the company addressed their complaint by shipping ordered parts or exchanging defective parts. All other complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Bugzone closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Bugzone complaints