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BuildFire Inc. complaints

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1760 The Alameda Suite 300
San Jose, CA 95126 | Get Directions

(818) 371-1142

http://www.buildfire.com

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Total Amount in Dispute:
$2,280.00

Total Amount Settled:
$2,280.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against BuildFire Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against BuildFire Inc.

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8/23/2022

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,280.00 Amount Settled: $2,280.00

Customer Complaint

8/19/2022

Buidfire is in breach of contract for not being able to render services or a completed product after collecting our money. I have tried to reach out several times to recover the funds. Resolution Sought Full refund.

Company Response

8/23/2022

Consumer states: Hi thank you for the support. They just finally refunded me after months of struggling.

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