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Bukowski Construction complaints

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1307 Tinkham Road
Wilbraham , MA 01095 | Get Directions

(413) 596-3904

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bukowski Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bukowski Construction

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12/12/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

11/1/2024

I just found out the permit is still open and it was build wrong. Resolution Sought I who'd like to close the permit but in order to do that, the job has to be done right.

Company Response

12/2/2024

To reiterate the conversation, Mr. Ramos, never made the final payment for the work completed . This work was completed back in 2016. ENGINGEERING & LAND SOLUTIONS, designed the deck and inspected it once it was completed. Mr. Ramos asked for time to make the final payment of which he has never done. Two years after the project was completed and still not paid for, Mr. Ramos reached out complaining that the pressure treated wood was warping. This is not an error on behalf of Bukowski Construction , but with the material chosen by the owner to build the decks. PT wood needs to be treated but can still warp regardless. Since the project was never paid in full, the permit was never closed out. W. Ramos needs to submit a payment to Bukowski Construction. I dont know how it "was built wrong" when it was built according to the plans provided and was inspected by the engineer who designed it.

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