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Bumble complaints

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1105 West 41st Street
Austin, TX 78756 | Get Directions

(512) 696-1419

http://www.bumble.com

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Total Amount in Dispute:
$230.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Bumble closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Bumble

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2/16/2026

RESPONSE: Complaint was not answered Amount in Dispute: $179.99 Amount Settled: $0.00

Customer Complaint

1/21/2026

I signed for services on 12/6/25 under a promotion of $119.00 for 3 months. On the following Tuesday, my card was flagged for a charge of $179.99 for the services. I received a Zelle notification of my purchase for $119.00- I called my bank and filed a dispute, but now they are giving me a hard time. I just want my money back, I have cancelled my account with Bumble. I don't have a way to contact this company. Resolution Sought I want a refund of $179.99

9/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

9/3/2024

Paid for a month subscription to the online dating service, bumble. I was banned for no reason and not able to use the account. Resolution Sought Let me have access to the app again

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