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Burberry Construction, LLC complaints

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6 Ellen Health Drive
Matawan, NJ 07747 | Get Directions

(929) 284-1756

https://burberryconstructionnj...

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Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Burberry Construction, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Burberry Construction, LLC

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8/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

7/18/2023

Several kitchen cabinet doors have manufactured defects. Requested them to be replaced. Contractor damaged dishwasher he replaced with a cheaper washer not equivalent to the one he damaged. Plumbing under kitchen sink was not done properly causing sink to clog. I have also spoken to contractor in regards to all the cold coming from the cabinets in winter I believe installation was not done correctly. Resolution Sought Replace kitchen cabinet doors that have manufactured faults. Fix plumbing under sink or pay me to have a plumber come out to properly fix the drain pipes. Replace dishwasher or the difference in dollars to the washer I had previous to contractor damaging,

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