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Burger King complaints

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324 Washington Street
Claremont, NH 03743 | Get Directions

(603) 543-0288

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Burger King closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Burger King

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2/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/4/2023

On January,1st at 745pm I and my younger brother visited said franchise, Claremont, NH store #2512. All we wanted was to know if the jalapeno poppers or nuggets where available. But was replied to asking what We meant and that he had never heard of such a thing. I replied yes they did exist as I had ordered them in the past, which he replied no nothing even close to that was ever on your menu. As I tried to explain he said and I quote (get your idiot self out my box!) ed of quote, So I said whos the idiot? ok that I was going to report this as soon as possible on which he said so what the f--k do I care! So is this how any customer in your drive through supposed to react or even say!? He was the night African American assistant manager to boot! Resolution Sought Make this right. I would like This supposed person reprimanded as well as my self and my brother gifted one meal!!

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